Refund Policy

Guidelines
You may return merchandise to a ASTC within the U.S. by US Postal mail to:

All Star Training Center

PO Box 22506.

Lake Buena Vista, FL 32830

All returns must be made in original condition and include all accessories. You will receive an ASTC credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges.  Learn more about how to return an online purchase below.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on dietary supplements, apparel, exercise equipment, and other physical products sent via U.S. Postal mail.

Exceptions
The following items are not returnable:

• Physical items that are abused
• Opened videos, music and prewrapped literature
• If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).
• Digital content (e.g. fitness workout downloads, ebooks, webinars, music, videos)
• Online Training Sessions via video streaming

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail you will receive an ASTC credit. You may then choose to purchase a replacement item online. In the event that a digital download is corrupted or missing from a personal account, that specific product is eligible for replacement to the same username account as the original purchaser.

Rebate Policy
Any product that was purchased when a mail-in rebate/online discount was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy a training video, get a free workout mat), will have the value of the promotional item deducted from the refund amount.

ASTC reserves the right to deny any return.  For questions regarding any of these policies please call: (813) 200-6107.